Returns management
We can support your operation by managing your goods return flows into the warehouse.
A return is the act of sending back an order after delivery to the recipient. Return may be due to repair, cancellation, complaint or wrong delivery. In a business context, a recipient sends the received goods back to the sender (mostly the seller or supplier).
To be able to process a return, there is usually a returns slip. As soon as the goods have reached the warehouse, the return delivery is recorded using scanners. The returns that have passed through quality inspection can be used again for other sales orders
What Is Returns Management?
Returns Management is the process and systemic approach of first determining how a return will be processed, then the execution of it.
This will differ depending on who will receive the goods, what the return policy is, and what the customer preference is (if given multiple options).
When the returns process is effectively managed intelligently and efficiently, it means a better customer experience, increased retention, and profits
Returns Management FAQs
InOutWarehousing has the dedicated team, refined best-of-breed systems, expertise and experience that allow us to guide clients to the best possible product returns processing management solution. Further, we have the facilities, resources and partners in place to ensure your returns are handled properly and your customers are satisfied with the complete purchasing experience. As a Corporation, you also can be sure that we always do right by our stakeholders, the community and the environment.
The average eCommerce return rate is 30%. This is much higher than the returns rate for products bought in stores (5-10%). However, there is a big variation in online return rates. Apparel items such as clothing or shoes have higher return rates (around 40%). Some products have much lower return rates (around 15%).
It’s hard to predict eCommerce return rates. However, like online sales, there is a seasonality to returns. Expect more returns after the holidays, as people send back unwanted gifts. In addition, if you sell a fitted item (such as clothing), you’ll have to factor a higher return rate into your supply chain.